Refund Policy

We aim to resolve legitimate order issues fairly while protecting the integrity of temperature-sensitive research materials.

Refund Review

Refund requests are reviewed case by case and typically apply to verified shipping failures, damaged deliveries, or fulfillment errors.

Non-Refundable Items

Opened products, improperly stored materials, custom synthesis orders, and issues reported outside the review window are generally not eligible for refund.

Request Requirements

Please provide your order number, affected item details, supporting photos when available, and a concise explanation of the issue.

Processing Time

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and may take several business days.